Keycare, the UK’s leading key recovery and assistance specialist, has won a contract with Fish Insurance, one of the UK’s biggest disability and independent living insurance providers, to offer key insurance as an add-on to its insurance policies.
Preston-based Fish Insurance provides specialist insurance cover to more than 80,000 policy holders and has over 40 years’ experience operating in the disability and pre-existing medical conditions insurance sector. Fish sells direct to consumers via its website and call centre as well as a network of representatives at mobility shops and wheelchair adapted vehicle (WAVs) manufacturers. Keycare has replaced Fish’s previous provider, offering policyholders and their carers the ability to extend their cover to protect their keys across all product lines including mobility scooters and home.
Customers who opt to purchase key insurance will get cover across the EU for lost or stolen keys, replacement locks and any call out charges up to the value of £1,500. They will also get a specially-branded key fob, with a 24-hour helpline and access to a nationwide network of locksmiths. Finders of keys attached to the fob are able to claim a £10 reward from Keycare or give the money to charity.
John Garrard, Managing Director of Fish Insurance, comments: “Losing your keys can be very distressing, particularly if they are your sole means of getting around, so we are pleased to be offering this as an additional benefit to our customers. Keycare is known as a leader in the field of key insurance and we believe that its level of customer service and commitment to quality is very similar to our own.”
David Robertson, Chief Executive of Keycare, comments: “We know from our research that key insurance is viewed by consumers as adding significant value to a product proposition. We have seen a big increase in the number of providers ranging from leading insurers and brokers to affinity groups and retailers who are working with us to provide key insurance as part of their customer loyalty and retention strategies.”
About Keycare Ltd
Keycare Ltd is the UK’s leading expert in the key recovery and assistance market. Commissioned by leading insurers and household name distributors, Keycare specialises in recovering lost or stolen keys for their customers. Managing over 1.8 million policies, Keycare provides a bespoke, white labelled key recovery solution together with a 24 hour UK based helpline full incident management and dedicated account management.
Keycare creates genuine business benefits for its partners, generating valuable extra income and contributing to customer loyalty and retention.
Keycare is an independent family owned business and was founded in 1977. It is based in Shipley, West Yorkshire. Underwritten by Ageas Insurance, Keycare Limited is authorised and regulated by the Financial Conduct Authority. FCA registration no. 309514.