Auto Legal Protection Services (ALPS), one of the UK’s leading providers of insurance motor claims solutions, legal expenses and additional products, has recruited 19 new staff in response to significant demand from a number of new client wins. It plans to further step up recruitment later this year.
The new joiners include 13 new claims and litigation handlers, a number of new personnel in sales and logistics as well as two apprentices, all based at its head office in Congleton in Cheshire.
ALPS’ claims volumes have grown by nearly a third (31 per cent) in the last year and it has grown its turnover by 20 per cent year on year for the last three years. The company expects to match that growth again in 2015. The growth has come, in part, due to new work with brokers and networks such as Europa, Finch and Broker Network. Further growth has come from new policy lines such as Tools in Transit and Sole Trader Legal Expenses as well as enhancements to its existing product range such as family and commercial legal expenses cover.
Lee Riley, Managing Director ALPS Ltd, comments: “We have always had a policy of staying ahead of the curve on our recruitment to ensure our service levels remain consistent despite growth in our claims volumes. We’ve had another excellent year as many brokers focus heavily on a service driven claims offering following the changes brought about by LASPO and the Jackson Reforms.
“Brokers want to deal with experienced, well trained and knowledgeable claims handlers and so as well as recruiting experienced handlers we place a great emphasis on training and development. At the very heart of the recruitment process we ensure we start with people who have the right character and share our values of ownership, integrity and respect. To this recipe we add structured ongoing professional development.”
All staff at ALPS receive an award-winning training programme including a combination of CII and in house training and examinations and apprenticeship schemes. In March this year ALPS was awarded Employer of the Year by the East Cheshire Chamber of Commerce Business Awards. It has also been shortlisted for the Training Initiative of the Year at this year’s Claims Excellence Awards.
Lee Riley adds: “Our staff are our biggest asset and we’re very proud of our outstanding 97 per cent staff retention rate. By developing our staff and helping them through professional examinations we encourage them to fulfil their potential. It’s a winning formula for fulfilled staff and delighted customers.”
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Vicki Roe at Spotlight Consulting on 07967 804140 or Vicki@spotlightconsulting.co.uk
About ALPS
Established in 1998, Auto Legal Protection Services – ALPS – is a leading provider of Motor Claims Solutions, Road Rescue Services and Legal Expenses Insurance products to insurance brokers, networks and intermediaries throughout the UK. Based in Congleton, Cheshire, the company supports over 600 brokers and has over 50 staff. ALPS is authorised and regulated by the FCA.
Website: www.alpsltd.co.uk