Auto Legal Protection Services (ALPS), one of the UK’s leading providers of motor claims solutions, legal expenses and additional products, is launching a new and improved version of its award-winning online broker portal, Communic8, which is used by its 700 brokers to manage policies and claims.
Communic8 was first launched to deliver a smooth claims management experience for brokers and to support broker sales through an efficient policy management system. Among its many benefits is the ability for brokers to access all policy documentation and claims notes, which, alongside live interaction with ALPS’ expert claims handlers, provides a higher level of transparency than elsewhere within the industry.
Communic8 supports broker sales and policy management by giving them the ability to submit, amend and renew all policies online. They can also determine pre-set retail rates and access valuable analysis on policy sales performance and margins. This is all backed up by access to an online library of information and additional services such as vehicle replacement in the event of a fault-accident.
The new Communic8, which will be live from the end of May, has been designed as a result of in-depth research amongst ALPS’ brokers. The refreshed version will see changes in terms of design and functionality for users, meaning it will be much quicker and even easier to navigate. The portal will also have a new function that allows brokers to send direct messages to the dedicated handlers managing the case to assist with any actions or explanations on the claim.
Matt Field, Sales and Marketing Director at ALPS, said: “Offering brokers leading technology is at the heart of our business strategy as it’s essential that they have a slick and efficient experience when they do business with us. We’ve listened carefully to what brokers want from us and we’ve designed the new Communic8 to
make their lives even easier and help them improve communications with their own clients.”
Media contacts
Vicki Roe at Spotlight Consulting on 07967 804140 or Vicki@spotlightconsulting.co.uk
About ALPS
Established in 1998, Auto Legal Protection Services – ALPS – is a leading provider of of motor claims solutions, legal expenses and additional products to insurance brokers, networks and intermediaries throughout the UK. Based in Congleton, Cheshire, the company supports over 700 brokers and has over 68 staff. ALPS is authorised and regulated by the FCA.