VFM Services wins major insurance industry award

Peterborough-based insurance fraud claims investigators VFM Services is delighted to announce that it has been awarded with a prestigious insurance industry accolade.

The Insurance Times awards celebrates exceptional achievement throughout the insurance industry, and at a glittering award ceremony which took place in London on 4th December, VFM was delighted to learn that it had been awarded the accolade in the Training Programme of the Year – Service Provider category.

The award is in recognition of VFM’s market leading conversation management training programme combining its ‘New ERA’ six week course accredited by Portsmouth University, and its five day ACFTech course accredited  by the Counter Fraud Professional Accreditation Board – the first time this has been given to a conversation management supplier.

VFM’s accredited training programme is the only one in the insurance industry specifically tailored for desktop claims investigators to combine every aspect of both conversation management and counter fraud to provide them with first class skills in fraud detection and elimination.  The training is available to desk top claims investigators industry wide.

Sally Griffiths, Director at VFM, comments: “We are absolutely thrilled to have won this prestigious accolade in recognition of our hard work. We’re delighted that our peers recognise the importance of our accredited training courses and qualifications. We also want to thank all our employees for all their dedication; this award is to recognise their contribution and role in our success.”

VFM Services has been based in Southgate Business Park, Orton Southgate for the past eight years, and has recently purchased new premises in the city centre. The company employs claims investigators to identify fraudulent claimants using a conversation management technique which combines psychology, police interviewing skills and human behavioural analysis. VFM is the pioneer of this technique when it was first designed at Thomas Cook in Peterborough back in 2000, by the former director of investigation services, Bill Jackson, who is now CEO of VFM. Earlier this year, the company announced that it had saved the insurance industry over £51 million through fraud detection.

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