Sterling Insurance rewards loss adjuster partners

Sterling Insurance Group hosted its second Annual Licensed Loss Adjuster Awards at The Kitchen Table of The Gilbert Scott Restaurant, St Pancras Renaissance Hotel, to toast the exceptional performance of individuals from its loss adjuster partners.

The winners of this year’s awards, as voted by Sterling Insurance claims staff, were announced as:

-Terry Diamond, QuestGates – Personal Lines Loss Adjuster of the Year (second year running)
-Alistair Young, VRS Vericlaim – Commercial Lines Loss Adjuster of the Year
-David Mello, Davies – Claim of the Year

Commenting on the success of the event Garry Simmons, Head of Property and Liability Claims at Sterling Insurance said: “We are delighted to be able to announce the winners of this year’s annual Sterling loss adjuster awards. We introduced the individual adjuster awards last year as part of our adjuster panel review to ensure we maintained the very highest standards from our claims service and critically that individual adjusters representing Sterling followed our service ethos. We actively monitor their performance and the annual awards are the recognition of that performance excellence.”

Sterling insists that all its panel loss adjusters have induction training on the Sterling culture, customer and broker profiles, and claims philosophies. It only issues individual Sterling Insurance licenses to selected qualified adjusters within each firm and only these licensed adjusters are allowed to handle Sterling’s claims.

Simmons continued: “Sterling Insurance is working hard to ensure that loss adjusting is seen exactly for what it is, a skilled art rather than a mere task driven process and rigorous performance monitoring and recognising excellence in this way can only yield positive benefits to both customer and client alike.”

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