Keycare launches first landlord insurance cover for lost keys


Keycare, the UK’s leading expert in key recovery and assistance products and services, has today launched a new intermediary only Landlord insurance product for lost keys to be sold alongside B2L Landlords’ GI.


Underwritten by Ageas, the cover can be white labelled by brokers.  The policy provides up to £1,500 for replacement keys, locks and associated costs, a 24/7 UK based response line, and claims have no  impact on clients’ no claims discounts.   For brokers it offers a market differentiator in the competitive B2L market, a positive impact on customer retention levels and valuable additional income with competitive commissions of up to 70%.


Keycare CEO, David Robertson, explains how this new product will solve an old headache for the UK’s growing number of landlords: “Lost keys and replacement locks has always been an area of friction in the landlord / tenant relationship.  Most standard tenancy agreements will state that the tenant is responsible for the cost of replacing lost or stolen keys, and many landlords therefore will simply direct tenants to call a locksmith, but in our experience that is not always a straightforward process.


“Rightly or wrongly the landlord will often be the first port of call when a tenant loses their keys. If the tenant is unable to gain access to the property, this can lead to unnecessary confrontation when tenants are presented with a landlord’s or a locksmith’s ‘call out charge’ and cost of replacement.  In the interests of landlord/tenant harmony, having insurance for lost or stolen keys is a practical answer to the problem.  The Landlord saves the times and inconvenience and maintains a good relationship with the tenant and the tenant has surety that if they lose their keys an approved locksmith will be on hand and the cost will be covered by the insurance.”


Key cover has traditionally been a common affordable add-on product to personal lines household and motor insurance.  It has a low repudiation rate which, combined with an enduring human propensity to lose keys, makes it an add-on product that is popular and valued amongst customers.







Notes to editors


For further information please contact:

SJ Wrigley at Spotlight Consulting on 07909546104 or at

Vicki Roe at Spotlight Consulting on 07967 804140 or



About Keycare Ltd

Keycare Ltd is the UK’s leading expert in the key recovery and assistance market. Commissioned by leading insurers and household name distributors, Keycare specialises in recovering lost or stolen keys for their customers.  Managing over 1.8 million policies, Keycare provides a bespoke, white labelled key recovery solution together with a 24 hour UK based helpline full incident management and dedicated account management.

Keycare creates genuine business benefits for its partners, generating valuable extra income and contributing to customer loyalty and retention.

Keycare is an independent family owned business and was founded in 1977. It is based in Shipley, West Yorkshire.  Underwritten by Ageas Insurance, Keycare Limited is authorised and regulated by the Financial Conduct Authority. FCA registration no. 309514.



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