SchemeServe, a leading provider of insurance software for intermediaries, is highlighting the need for brokers and insurers to act on poor quality and service from insurance software providers. The software house is calling for change as it successfully renews its ISO 9001 accreditation as evidence of its commitment to quality standards.
John Price, COO SchemeServe, comments: “Insurers and brokers are now acutely aware of the impact financially and to reputation of poor disaster recovery and the need to carry out diligent checks on insurance software providers. Intermediaries’ IT systems are business critical, so they place great trust in their software provider. We have always been passionate about our service delivery and whilst the ISO 9001 stamp of approval might be commonplace for many companies now, securing it year in and year out reminds us of the need not to ignore the fundamental basics of quality service. It gives customers that added assurance that we take compliance seriously and they are in safe hands. That’s something which most would agree is business critical, but which sadly, actually is not all that commonplace amongst other leading software providers these days it seems.”
ISO9001 is an internationally recognized quality ‘kitemark’ demonstrating that the organisation has met stringent regulatory requirements and is focussed on meeting customer expectations and delivering customer satisfaction.
SchemeServe now operates more than 200 schemes and £150m of gross written premium via its cloud-based platform. It works with brokers of all shapes and sizes and is the platform of choice for brokers operating delegated authority schemes because it allows them to get schemes up and running in a matter of days and make any updates or introduce new products quickly and securely.
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SchemeServe is a leading cloud-based provider of software to the insurance industry which has grown to operate more than 200 schemes and £150m of gross written premium per annum. SchemeServe is a white-labelled administration, distribution and underwriting SaaS solution for those operating delegated authority schemes business in both personal and commercial lines.
The company’s ‘Scheme Tailors’ are all experienced insurance professionals and using SchemeServe they work with brokers to design bespoke white labelled solutions for customers in double time.
The SchemeServe philosophy is Remarkable Schemes Made Simple.