Leading Lloyds broker, Clegg Gifford, has today announced that it has signed a 3 year deal to outsource its entire FNOL function to Auto Legal Protection Services (ALPS). ALPS has also been awarded delegated authority by Tradex, a key insurer partner of Clegg Gifford.
ALPS is one of the UK’s leading providers of motor claims solutions, legal expenses and additional products. The announcement will see all of Clegg Gifford’s FNOL motor claims transferred to ALPS across both personal and commercial lines.
Clegg Gifford Director, Toby Clegg, comments: “We expect that outsourcing our FNOL to ALPS will improve loss ratios and reduce settlement times which will greatly improve the efficiency of the claims process. Speed of settlement and the service our customers receive is of paramount importance to us. We also have a long and established reputation in the market so it was vital to us that we outsource to a partner that mirrored our values and could continue to provide the same high levels of service our customers have come to expect.”
ALPS will be supporting the service with a dedicated team of claims handlers and solicitors and a new BDM dedicated to the account. It is also putting in place a bespoke management information package so that Clegg Gifford can monitor the service.
Lee Riley, Managing Director of ALPS, comments: “The agreement is a significant deal for ALPS that will see us grow our claims volumes significantly. As a result we have made further investment in our award winning claims team to ensure that we continue to provide the same high levels of service that we have become so well known for, to all our clients. We are delighted to have been chosen by Clegg Gifford, especially as we know that their decision has been based on our track record and ability to provide a first class personal approach to service.”
Under the delegated authority agreement ALPS will also be able to provide fast authorisation on repairs or settlements on Clegg Gifford’s claims, speeding up the process for the customer and minimising claims costs.
SJ Wrigley at Spotlight Consulting on 07909 546104 or firstname.lastname@example.org
Vicki Roe at Spotlight Consulting on 07967 804140 or Vicki@spotlightconsulting.co.uk
Established in 1998, Auto Legal Protection Services – ALPS – is a leading provider of motor claims solutions, legal expenses and additional products to insurance brokers, networks and intermediaries throughout the UK. Based in Congleton, Cheshire, the company supports over 600 brokers and has over 40 staff. ALPS is authorised and regulated by the FCA.